Services, Rates & Financial Policies
Our rates are competive within the Virtual Assistance industry as a whole. Given that our clientele are widespread geographically (domestically and internationally) and therfore represent a wide variety of demographics and variables in cost-of-living, we do not consider the prices posted here to be hard and fast. They serve here as guidelines for your comparative purposes. Your actual rates will be determined in our preliminary discussions and correspondence. Most typically however, our base rate for any project or task is $30.00 (US).
Bear in mind also that our clients do not pay for benefits, vacation days, sick time, health insurance, employment taxes, computer software, office equipment―or even down time! As our client you will pay only for the exact time spent on your projects. In order to accurately track this, all work is logged and billed in one-minute increments, with a (monthly) one-hour minimum at invoice-closing.
Incidentals such as postage or other consumables, shipping, and professional printing costs are not included in the scheduled rates and will be charged separately as reimbursable expenses at their actual cost. Clients may be asked to pay for large incidental charges directly.
Hourly Rate Guidelines:
|
 |
||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
100% Satisfaction Guarantee
We stand behind our work! We will immediately correct our errors free of charge.
Corrections which are required due to incorrect or insufficient information or to a
lack of communication on the part of the client will be billed at the standard hourly rate.
Financial Policies
General:
• New clients are required to sign a work agreement before work will begin.
• Incidentals such as postage, shipping, and printing are not included in the scheduled rates and will be charged separately as reimbursable expenses at their actual cost. Clients may be asked to pay for large incidental charges directly.
• Work is logged and billed in one-minute increments, with a (monthly) one-hour minimum at invoice-closing.
• Rush projects will be considered on a case-by-case basis and, if accepted, are subject to a 40% "rush order" fee. We strive to carefully budget and schedule all available resources to best satisfy the requirements of all clients, not accepting projects that will negatively impact other work-at-hand. We can occasionally accommodate an "emergency" or rush order, but usually by consuming resources beyond those normally scheduled and allocated.
Hourly Basis for Continuing (on-going) Clients:
• There is a one-hour (monthly invoice) minimum for all services and projects.
• For large projects, a 50% deposit (based on the project estimate) may be required. Beyond this, clients will then be billed on a monthly basis per standard policy. This will be addressed on a case-by-case basis as may be deemed necessary.
Hourly Basis for Short-Term (single project) Clients:
• There is a one-hour minimum for all services and projects.
• Initial hours will be applied against an initial required deposit (50% deposit based on the project estimate) until it is expended. Beyond this, clients will then be billed on a monthly basis per standard policy.
Invoicing and Payment - Practices and Methods:
• Invoicing will be on a monthly basis with statements closing on or about the tenth (10th) day of each calendar month and invoices being mailed on or about the twelfth (12th).
• Payment of invoices should follow monthly invoicing regularity and frequency, with a "net 15" policy, indicating a due date of approximately the twenty-eighth (28th) day of that calendar month.
• Acceptable methods of payment include Business or Personal Checks, Cashier's Checks, and/or Money Orders.
• Payments not received by the due date may result in a late fee of $10.00 or 1.75% (whichever is greater) for each billing cycle.
• A $25.00 fee will be charged for all checks returned due to insufficient funds.
© 2006-2009 Stardust Initiatives, Inc., All Rights Reserved